Academy Food + Drink — Poutine in Kingston | Canada Poutine Directory | Canada Poutine Directory

By reading other reviews, I’m not sure what planet we were on in the 2 visits last night and today. M Club, Bonvoy Elites we went down for “appetizers and refreshments”, not sure what the refreshments were but we ordered 2 glasses of the $23 a glass wine which was ok. Upon arriving we had no idea where to sit and everyone working didn’t either. Finally told M Club has to sit at the bar. That would have been fine had the bartender not hated his job, his coworkers and pretty much his life in general. I’ve never heard so many f-bombs and insults to coworkers in my life, even treating customers rudely. My wife and I even offered to go behind the bar to help him as he was visibly distraught. We ate 1 appetizer and took the second to go. The food was delicious however. Which brings us to breakfast today. Upon arriving there were several empty tables, however we stood at the wait to be seated sign for approximately 15 minutes while a disorganized staff ran around not accomplishing much. We finally had a server point to a table and said they would be by with fresh croissants and fruit. We sat at the table being ignored for about 20 more minutes before he came by with coffee. I asked for cream and my wife asked for water, he said he would be back. Eventually he came back with cream, no water and said those croissants and fruit would be right up. Then he asked for our order but had no menus. He said he would be back. Still no water, fruit or croissants. He came back with 1 menu and stood waiting for the order while we passed it back and forth. He said they are baking up some fresh croissants and they would be right out with the fruit. We waited about another half hour for breakfast and he came by and asked if we wanted the fruit and croissants first and we said not if our breakfast is ready first. Then right behind him came our breakfast. 2 plates of basically raw eggs, flavourless banger and potatoes. We couldn’t eat so we just decided to go. As we were leaving he asked if we wanted our fruit and croissants to go. We waited for him to go get them, put them in a box and left. Not sure we’ll even try again. 2 stars because the appetizers last night were delicious. I will add that the hotel and atmosphere are lovely.

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